出货细节

Delivery Policy

Last updated: August 03, 2022

Thank you for shopping at Wild Mums.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Delivery Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Wild Mums Enterprise, (003009713-P).

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Wild Mums, accessible from www.wildmumsinc.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Door-to-door Delivery

By placing order through our website,

  • Orders are packed and shipped from Monday to Saturday only
  • Daily cut-off : 2.30pm
  • Orders placed on Sunday and selected Public Holidays are to be processed on the next business day
  • For ready stock : orders will be shipped out within 1-2 business day after we received the orders
  • For customized items : orders will be shipped out within 3-5 business day after we received the orders
  • For pre-order items : orders will be shipped out within the promised time (kindly refer to product description for details)
  • For West Malaysia : delivery by our courier provider to your address might take 2-5 business days
  • For East Malaysia : delivery by our courier provider to your address might take 5-10 business days
  • For international order : delivery by our courier provider to your address might take 10-20 business days
  • Quoted delivery times are a guide only. While we strive to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery

Shipping Costs

By placing order through our website, you are to be imposed with the following:

  • West Malaysia : fixed RM8 delivery fees regardless of parcel weight
  • East Malaysia : fixed RM15 delivery fees regardless of parcel weight
  • Free shipping for West Malaysia : for minimum spend of RM100 in a single order
  • Free shipping for East Malaysia : for minimum spend of RM150 in a single order
  • Singapore : weight-based, delivery rates can be viewed in the relevant section of the payment process
  • Brunei : weight-based, delivery rates can be viewed in the relevant section of the payment process
  • Taiwan : weight-based, delivery rates can be viewed in the relevant section of the payment process
  • Indonesia : weight-based, delivery rates can be viewed in the relevant section of the payment process

Delivery Methods

Your deliveries will be made through our designated courier providers, and you will be notified of the courier upon dispatch of your order. Refer to the designated courier company for terms and conditions. A unique order number will be communicated to you via email which can be used to track the status of your order.

 

For door-to-door, the following courier provider(s) might be in-charge of good delivery, we reserve the right to modify and appoint different courier provider(s) in our sole discretion :

  • Malaysia : J&T, Poslaju, DHL eCommerce, PGeon Prime, Flash Express
  • Singapore : Janio, Teleport, Yunda
  • Indonesia, Brunei : Janio, Teleport
  • Taiwan : Teleport, Janio

For same-day express door-to-door delivery request (limited to orders from Penang island), kindly remark and provide us your preferred delivery time slot. The following courier provider(s) might be in-charge of good delivery, we reserve the right to modify and appoint different courier provider(s) in our sole discretion :

  • Lalamove
  • Grab Express

For pick-up request (from our physical outlet), kindly remark and provide us your preferred delivery time slot. You should pick-up the Goods at the following address:

Wild Mums Enterprise, 8-1-09, Sunny Point Complex, Jalan Batu Uban, 11700 Gelugor, Pulau Pinang, Malaysia.

Contact Us

If you have any questions about this Delivery Policy, You can contact us:

  • By email: inquiry@wildmumsinc.com